Shipping policy

1. Order processing

All orders are prepared within 24 to 48 business hours. Orders placed at the weekend or on a public holiday are processed on the next business day.

2. Destinations and delivery times

We ship to 68 countries. The times below start after dispatch, are given in business days, and are estimates.

  • Mainland France, Belgium, European Union: 6 to 10 days
  • United Kingdom, Switzerland: 5 to 8 days
  • Maghreb (Algeria, Morocco, Tunisia), Türkiye: 7 to 12 days
  • United States, Canada, Gulf states (Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman), Jordan, Lebanon: 8 to 15 days
  • Asia (Japan, China, South Korea, India, Malaysia, Singapore, Indonesia, Hong Kong, Maldives, Mauritius), Oceania (Australia, New Zealand), French overseas territories: 10 to 20 days

3. Shipping costs

The exact rate for your order is displayed in your cart, before any payment, based on your delivery country.

  • France, Mondial Relay pickup point: free
  • France, home delivery: €5.90
  • Belgium: €4.90
  • European Union (25 countries): €8.90
  • United Kingdom, Switzerland: €10.90
  • Maghreb, Türkiye: €12.90
  • United States, Canada, Gulf states, United Arab Emirates, Jordan: €14.90
  • Rest of the world (Asia, Oceania, French overseas territories, other destinations): €19.90

Shipping is free above the threshold shown in your cart.

4. Customs duties, taxes and formalities — outside the European Union

For any delivery outside the European Union (including the United States, Canada, the United Kingdom, Switzerland, Türkiye, Algeria, Morocco, Tunisia, Egypt, the Gulf states, Asia and Oceania), the price paid on our website does not include customs duties, import VAT, or carrier handling fees.

These amounts are set by the destination country and charged directly to the recipient by the carrier or customs authorities on delivery. They remain entirely the recipient's responsibility.

We can neither calculate them in advance nor refund them. A parcel refused or left unclaimed at customs and returned to us will be refunded for the products only, less the return costs actually incurred.

5. Tracking

As soon as your order ships, you receive an email containing a tracking number so you can follow your parcel until delivery.

6. Failed delivery

If you are not there, the carrier leaves a card or sends an SMS/email so you can rearrange delivery or collect the parcel from a pickup point. Once the carrier's holding period has expired, the parcel is returned to us and a new shipment may be charged.

7. Contact us

contact@factivewear.com — we reply within 24 business hours, Monday to Friday, 9 am – 6 pm (Paris time).