Terms of Sale

Version in force: updated 23 February 2026

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1. Scope

These Terms of Sale govern all sales of products made by F.ACTIVEWEAR (Farah Soukeyna Benaziez, Entrepreneur Individuel, SIREN 939 931 697) on factivewear.com to consumers in France, in the European Union, and in the other countries served by our Shipping Policy.
For deliveries outside the European Union, the customer is informed that the price paid does not include customs duties, import taxes or any handling fees, which remain at their expense and are detailed in the Shipping Policy.
These Terms of Sale supplement the Terms of Service governing general use of the Site.

2. Products & availability

Product pages describe items accurately.
Images are provided for guidance only.
Some items may be offered as pre-orders, with specific timeframes clearly stated (see FAQ).

3. Prices

Prices are shown in euros, all taxes included, excluding delivery costs.
F.ACTIVEWEAR reserves the right to change prices at any time; the price that applies is the one displayed at the time of the order.

4. Orders

An order becomes firm once payment is validated.
F.ACTIVEWEAR reserves the right to refuse any order on legitimate grounds (fraud, abuse, anomaly, etc.).
A confirmation email summarises all details of the order.

5. Payment

Accepted payment methods: bank cards.
Payment is secured through Shop or any other integrated secure system.
Orders are dispatched after payment has been validated (pre-orders excepted).

6. Delivery & transfer of risk

6.1 Processing & dispatch

Timeframe: 48 business hours (pre-orders excepted)

Carriers: Colissimo, Mondial Relay (home or pickup point) in France and Europe; international partner carriers for other destinations. Zones, rates and delivery times are detailed in the Shipping Policy.

Tracking: a tracking number is sent to the customer

Transfer of risk: on actual delivery or collection at the pickup point

In the event of delay, loss or an obvious incident: contact customer service within 48 hours with proof and the order number.

6.2 Uncollected parcels

If the parcel is not collected despite the carrier's notifications:

Return to sender: €15

Initial shipping costs: non-refundable

If reshipped: new shipping costs at the customer's expense

6.3 Cancellation after dispatch

If cancelled after dispatch but before receipt:

€8 shipping + €8 return costs = €16

7. Right of withdrawal

Under the French Consumer Code, the customer has 14 days from receipt or collection of the parcel to exercise their right of withdrawal, without giving any reason.

Exceptions:

Personalised products

Products sealed for hygiene reasons, once opened

Items must be returned within 14 days, in as-new condition, with tags intact.

8. F.ACTIVEWEAR policy — returns & exchanges

8.1 Acceptance conditions

We accept:

Items that are new, unworn, unwashed and undamaged

Brand tags intact

Original packaging

Any item that is stained, worn or missing its tags will be refused.

8.2 Procedure & single channel

All requests must be made by email only:
📧 contact@factivewear.com
Requests sent via social media or other channels are not processed.

8.3 Cost of returns & exchanges

Returns: at the customer's expense

Exchanges: at the seller's expense

8.4 Purchases made in person (exhibitions, trade shows, pop-ups)

No refunds are available.
Only exchanges are accepted in the event of a defect, or for a change of size, colour or similar product. Any other reason will be refused.

9. Timeframes & refunds

Processing:
Once the returned item has been received and inspected, an email confirms whether the refund is accepted or refused.

If approved, the amount is credited to the original payment method within a maximum of 14 days.

Alternative option: gift card
A refund may be issued as a gift card for an amount equivalent to the returned item (excluding delivery costs).
Validity: 1 year, combinable with promotions and discount codes.

10. Non-conformity & defects

If the item is non-conforming or defective:
Contact us within 72 hours at contact@factivewear.com, with photos and the order number.
A solution will be offered: repair, replacement or refund.

11. Legal guarantees

Legal guarantee of conformity (2 years): non-conforming item.

Guarantee against hidden defects: an invisible defect making the item unfit for use.

These guarantees apply in addition to our own policy.

12. Mediation & disputes

The customer may refer the matter to a consumer mediator.
EU online dispute resolution platform:
https://ec.europa.eu/consumers/odr/

Failing an amicable agreement:
French law applies and the competent courts are those of Lyon.

13. Force majeure

F.ACTIVEWEAR cannot be held liable in the event of force majeure: strikes, breakdowns, severe weather, etc.

14. Personal data

Please refer to the Privacy Policy, which sets out purposes, retention periods, rights and the DPO contact.
📧 contact@factivewear.com

15. Changes to these Terms of Sale

F.ACTIVEWEAR may amend these Terms of Sale at any time.
The applicable version is the one in force on the date of the order.